# Accounts

When you first sign up with Tigris, whether you're signing up on your own or you're invited to join, you start with a native Tigris Account. Tigris also supports logging in with a Fly.io account through Single Sign-On (SSO), see the [Fly.io integration guide](/docs/sdks/fly/.md) for details.

## Create an account[​](#create-an-account "Direct link to Create an account")

To get started, follow our [Get Started Guide](https://www.tigrisdata.com/docs/get-started/). You'll be up and running in a minute.

## Get invited by a team member[​](#get-invited-by-a-team-member "Direct link to Get invited by a team member")

Accept the link sent by your team member. If you do not have a Tigris Account, you’ll be prompted to sign up.

## User roles and permissions[​](#user-roles-and-permissions "Direct link to User roles and permissions")

Users can have one of three roles:

* **Members** can list all buckets and create new buckets within the Organization. They have access to all buckets shared with the Organization.

* **Admins** have full access to all buckets and can manage Organization members and their permissions.

* **Owner** – the user who created the Organization – has the same privileges as an Admin but cannot be removed from the Organization or downgraded from Admin to Member. The Owner is also responsible for the Organization’s billing.

## Deleting your account[​](#deleting-your-account "Direct link to Deleting your account")

To permanently delete your account and purge the data, please contact us at <help@tigrisdata.com>.

## Recovering your account[​](#recovering-your-account "Direct link to Recovering your account")

All Tigris accounts require multi-factor authentication (MFA). On sign up, you’ll be prompted to setup MFA and save a recovery code. If you lose your MFA device, you can use your recovery code to access your account.

If a former employee owned a Tigris Account and didn't shut it down or transfer access before leaving, you can recover access to the account by emailing <help@tigrisdata.com>.

## Troubleshooting[​](#troubleshooting "Direct link to Troubleshooting")

### I can't see my buckets in the Tigris console[​](#i-cant-see-my-buckets-in-the-tigris-console "Direct link to I can't see my buckets in the Tigris console")

**Check your login method:** Tigris supports multiple login methods (Google, GitHub, email, and Fly.io SSO). Make sure you're using the same login method you used when you created your account and buckets.

* **Using Fly.io?** See the [Fly.io troubleshooting section](/docs/sdks/fly/.md#troubleshooting)
* **Using native Tigris?** Verify you're using the correct Google/GitHub/email account

**Check your organization:** Make sure you've selected the correct organization in the Tigris console (top-right dropdown).

**Still having issues?** Contact <help@tigrisdata.com> with:

* Your login email
* The bucket names you're trying to access
* Which login method you are using