Billing

Tigris follows a usage-based pricing model, so you are only charged for the resources you use. All charges are billed in USD on a monthly basis, following a calendar month billing cycle. Invoices are generated at the end of each billing period and are due upon issuance. You are required to have a valid payment card on file, which will be charged automatically when the invoice is issued. Charges are calculated based on your actual usage each month. You can view and download your invoices directly from the Dashboard. Supported payment methods are listed below.

Monitor usage

You can easily monitor your organization’s usage and spending in the Dashboard:

1. Log in to the Tigris Dashboard.
2. Go to Usage in the left-hand navigation bar.
3. View your current month’s usage and total charges on the main page.
4. To see usage for previous months, use the timeframe selector in the top right corner.

This helps you track your resource consumption and manage costs effectively.

Update your billing email

Your invoices, receipts, and other billing-related communications will be sent to your billing email address. Please ensure this address is always up to date.

To update your billing email:

1. Log in to the Tigris Dashboard.
2. Open the Organization picker in the upper right corner and select the correct organization.
3. Select Billing from the dropdown menu.
4. Update the billing email address in the text box and click Update Email.
5. Once saved, this email address will be used for all future billing communications.

Update your billing address

To update your billing address:

1. Log in to the Tigris Dashboard.
2. Open the Organization picker in the upper right corner and select your organization.
3. Select Billing from the dropdown menu.
4. In the Billing Address section, update your address details as needed.
5. Click Update Billing Address to apply the changes.

Manage payment methods

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Before adding a payment card or bank account, please set your billing address. This ensures you see the supported payment options for your location.

You can manage your payment methods directly from the Dashboard:

1. Log in to the Tigris Dashboard.
2. Open the Organization picker in the upper right corner and select your organization.
3. Select Billing from the dropdown menu.
4. In the Payment Methods section, you can add a new payment card or bank account.
5. You can also view, update, or remove existing payment methods, and set your default payment method. The default payment method will be used for all future invoice payments.

Accepted payment methods

• Credit and debit cards (Visa, MasterCard, American Express [USD only], Discover, and others)
• Major US bank accounts (ACH)
• SEPA direct debit (for customers in Europe)
• Other region-specific payment methods may be available depending on your location

Invoices

Invoices and receipts are sent via email to your configured billing email address.
You can also view and download all past invoices and payment receipts from the Usage page in the Dashboard.

Each invoice includes a detailed breakdown of your usage and charges for the billing period. If you have questions about any invoice, please contact us at help@tigrisdata.com