# Support

Need support? We can help! Here's where to look.

## Tigris status[​](#tigris-status "Direct link to Tigris status")

For platform-wide issues and updates, please view our [status page](https://status.tigrisdata.com/).

## Community[​](#community "Direct link to Community")

Join the [Tigris Discord](https://community.tigrisdata.com) to ask questions, share your experiences, and get help from the team and community. Head to the **#help** channel for support — we monitor it regularly.

You can also browse [community.tigrisdata.com](https://community.tigrisdata.com) for an archive of past questions and answers via AnswerOverflow.

## Email support[​](#email-support "Direct link to Email support")

If you have a specific question or need help with something you'd prefer to discuss privately, email us at <help@tigrisdata.com>.

## What to include in your support request[​](#what-to-include-in-your-support-request "Direct link to What to include in your support request")

When you reach out for support, please include:

* Your organization name
* The name of the bucket you're working with
* The specific errors or issues you're encountering
* Any relevant logs or screenshots
* UTC timestamps for when the issue occurred
* Any other information that you think might be helpful