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Support

If you need support? We can help! Here's where to look.

Tigris status​

For platform-wide issues and updates, please view our status page.

Community forum​

We use Fly.io's community forum for discussions, questions, and support. You can ask questions, share your experiences, and help others. We suggest using the storage or tigris tag for all Tigris-related discussions.

We are in the forum regularly and will respond to your questions and feedback.

Email support​

You also have access to email support.

If you have a specific question or need help with something that you don't want to discuss in the forum, you can email us at help@tigrisdata.com.

What to include in your support request​

When you reach out for support, please include the following information:

  • Your Fly org name
  • The name of the bucket you're working with
  • The specific errors or issues you're encountering
  • Any relevant logs or screenshots
  • Any other information that you think might be helpful
  • UTC timestamps for when the issue occurred