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Accounts

When you first sign up with Tigris, whether you're signing up on your own or you're invited to join, you start with a native Tigris Account. Tigris also supports logging in with a Fly.io account through Single Sign-On (SSO), see the Fly.io integration guide for details.

Create an account​

To get started, follow our Get Started Guide. You'll be up and running in a minute.

Get invited by a team member​

Accept the link sent by your team member. If you do not have a Tigris Account, you’ll be prompted to sign up.

User roles and permissions​

Users can have one of three roles:

  • Members can list all buckets and create new buckets within the Organization. They have access to all buckets shared with the Organization.

  • Admins have full access to all buckets and can manage Organization members and their permissions.

  • Owner – the user who created the Organization – has the same privileges as an Admin but cannot be removed from the Organization or downgraded from Admin to Member. The Owner is also responsible for the Organization’s billing.

Deleting your account​

To permanently delete your account and purge the data, please contact us at help@tigrisdata.com.

Recovering your account​

All Tigris accounts require multi-factor authentication (MFA). On sign up, you’ll be prompted to setup MFA and save a recovery code. If you lose your MFA device, you can use your recovery code to access your account.

If a former employee owned a Tigris Account and didn't shut it down or transfer access before leaving, you can recover access to the account by emailing help@tigrisdata.com.

Troubleshooting​

I can't see my buckets in the Tigris console​

Check your login method: Tigris supports multiple login methods (Google, GitHub, email, and Fly.io SSO). Make sure you're using the same login method you used when you created your account and buckets.

Check your organization: Make sure you've selected the correct organization in the Tigris console (top-right dropdown).

Still having issues? Contact help@tigrisdata.com with:

  • Your login email
  • The bucket names you're trying to access
  • Which login method you are using
Last updated on by Ovais Tariq